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Trust and Safety

TRUST AND SAFETY POLICY FOR CFM 

Last Updated in April 2024 

At CommunityFundMe, we are committed to fostering a safe and trustworthy environment for all users. Our Trust and Safety Policy outlines our expectations for user behavior and the actions we take to maintain a secure platform. 

Integrity and Transparency 

  1. Users must provide accurate and truthful information when creating campaigns or contributing to projects.  

  1. Transparency is essential. Campaign creators should clearly communicate their goals, plans and how funds will be used. 

  1. Any changes to campaign details must be promptly communicated to backers. 

 Project Eligibility 

  1. Compliance: Projects seeking funding on our platform must comply with our Terms of Service, community guidelines, and all relevant laws and regulations. This includes but is not limited to financial regulations, consumer protection laws, and intellectual property rights. 

  1. Content Guidelines: Projects must not promote or fund activities that involve hate speech, violence, discrimination, illegal substances, or any other prohibited content. 

Transparency 

  1. Accurate Information: Project creators are required to provide accurate and detailed information about their projects. This includes transparently disclosing risks, challenges, and potential obstacles. 

  1. Communication: Project creators should maintain open and honest communication with backers throughout the crowdfunding process, providing regular updates on the project’s progress.  

Financial Security 

  1. Secure Payments: We use secure payment processing systems and encryption protocols to protect users’ financial information. 

  1. Refunds and Disputes: We have procedures in place to handle refunds, disputes, and chargebacks in a fair and timely manner.  

 

Intellectual Property Rights 

  1. Respect for IP: Project creators must respect the intellectual property rights of others, including copyrights, trademarks, and patents. 

  1. Copyright infringement: We have procedures for addressing copyright infringement claims in accordance with applicable laws. 

Trust and Verification 

  1. Verification Process: We may require project creators to undergo a verification process to confirm their identities and validate their projects. 

  1. Reporting Misconduct: Users are encouraged to report any suspicious or fraudulent activity to our trust and safety team for investigation. 

Enforcement 

  1. Consequences: Violations of this Trust and Safety Policy may result in account suspension or termination. 

  1. Trust and Safety Team: We have a dedicated trust and safety team responsible for enforcing this policy and addressing user concerns. 

Community Guidelines 

  1. Positive Culture: We encourage a positive and inclusive community culture where users collaborate, provide feedback, and support one another. 

  1. Prohibited Behavior: Harassment, bullying, or any form of abusive behavior is strictly prohibited. 

Continuous Improvement 

  1. Feedback: We welcome feedback from our community members to continuously improve our Trust and Safety Policy and platform experience. 

  1. Policy Updates: We regularly review and update this policy to align with evolving industry standards and user needs. 

Conclusion 

By adhering to this Trust and Safety Policy, we aim to create a trusted and secure environment where users can participate in crowdfunding with confidence. We appreciate your cooperation in upholding these principles and contributing to a positive crowdfunding experience for all.